Accident repairs in London, done properly.

Impact damage rarely stops at the panel. A knock that looks like a bumper and a wing can have moved a crash structure, disturbed suspension geometry, or upset the sensors and cameras that modern driver-assistance systems depend on.

That last one matters more each year. Cars increasingly carry radar, cameras and parking sensors in exactly the places that get hit, and putting the bodywork back without addressing the systems behind it leaves the vehicle looking repaired without being repaired.

This is why the assessment is done by people who will also carry out the work. An estimate written to a number, then handed to someone else to deliver, is where corners start getting cut.

The paint code tells you what the vehicle left the factory as. It does not tell you what the vehicle looks like now, after several years of sunlight, washing and London air.

Matching is done to the vehicle in front of us, and blended into adjacent panels where that is what it takes for the repair to disappear. A panel that is technically the right colour and visibly a different one is not a finished job.

What exactly is being replaced and what is being repaired. Whether original manufacturer parts are being used, and if not, why not. Whether the paint is being blended into adjacent panels. Whether diagnostics are being run afterwards, and whether any driver-assistance systems need recalibrating.

You are entitled to clear answers to all of that before work starts, from us or from anyone else. If a repairer is vague about it, that is worth noticing.

After a non-fault accident you are generally not obliged to use the repairer your insurer proposes, and can have the work done by a repairer of your choosing. Policies vary, so it is worth checking yours.

We use OEM parts where they are the right choice for the vehicle and the repair, and the objective throughout is to return the vehicle as closely as possible to its pre-accident condition, to a high professional standard.